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NEWCIS (North East Wales Carers Information Service) support unpaid carers across Denbighshire, Flintshire and Wrexham.

A carer is anyone who cares, unpaid, for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. NEWCIS provide timely information, one to one support, respite, financial support, training, social events, counselling and more. 

Our Services

NEWCIS provides a lifeline to carers of all ages and backgrounds and offers a range of services tailored to meet individual needs

Employment and Education

Assisting unpaid carers with employment/or lifelong learning, volunteering opportunities and community-based activity

Holiday Home

A lovely holiday home with seafront location in Prestatyn available for carers to rent. Check out our availability on the online calendar


Our award-winning respite scheme, ‘Bridging the Gap’, is designed to provide a flexible break to suit your needs

Well-Being Project

Funded by The National Lottery Community Fund, the project supports carers to achieve personal goals to improve well-being

Young Carers

NEWCIS Young Carers (NYC) support all young carers and young adult carers under 25 in Flintshire

Latest News

Personal Assistant Vacancies

There are currently have a number of vacant personal assistant positions needing to be filled and are struggling to find PA’s to meet the current demand. Some of the roles are for 2-3 hours per week and mainly include supporting people to access community activities or simply taking them out for social purposes, often providing […]

Claim What’s Yours

Thousands of people in Wales are entitled to more benefits. Families across Wales are feeling the strain on their household budgets due to the rising cost of living, making that extra bit of help more important than ever. Many people are unaware they may be entitled to benefits that could offer them the support they need. […]

Unpaid carers in Wales to receive a £500 payment

More than 57,000 unpaid carers in Wales will receive a £500 payment in recognition of the ’pivotal role’ they have played during the pandemic. The payment is part of a £29m investment in unpaid carers from the Welsh Government and recognises the financial and emotional hardship many have experienced. Unpaid carers who are receiving Carer’s […]

Contact us

NEWCIS provides help for carers that health and social services professionals don't, and it's a lifeline. It's the little things that make life easier, such as respite care, financial help, advice, and knowing that there is a point of contact for help when you need it. I have that now with you, so thank you, it means everything.

I am so grateful for the care and support that I have received from NEWCIS. I found the counselling sessions really helpful and I also appreciated my conversations with the Wellbeing Officer - you were very kind and understanding. I also really appreciated the unpaid carer grant which I used to purchase a Fitbit - something that I would never have been able to afford on my own. It gives me an incentive to get out and go for a walk every day and this in turn helps both my physical and mental health

My wife was diagnosed with Alzheimer's over 3 years ago. After the diagnosis we felt quite abandoned and alone by the health service. We were signposted to NEWCIS and made contact. Since that first phone call our world has changed! We have been signposted to many helpful organisations and we have set up LPAs which provides me with confidence for our future. Knowing that there are organisations like NEWCIS out there to support and guide us makes the future a little less terrifying. I want to thank you for that

Thank you so very much for your advice and support, the counselling and the previous financial assistance you provided, it all helped so much to alleviate some of the stress at what was an extremely difficult time. I will be forever grateful to NEWCIS, what a fantastic organisation, you were wonderful support and went above and beyond, I can't express my gratitude enough

Thank you so much for all your help and support. At times just your phone calls get me through the day, it's lovely to feel like you're not alone especially when you're feeling low. Without NEWCIS, I don’t think I could cope. You have been here for me consistently

I didn’t realise all the services that NEWCIS offered! It’s nice to know that there is someone to turn to. The support and information you have offered has been invaluable. I cannot express what a life line the virtual groups, where everyone shares similar experiences, have been to me

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