Our directory of useful contacts on this page includes a range of organisations who may be able to support you with condition-specific support, mental health, finances and more.

Condition specific

The ADHD Foundation Neurodiversity Charity is an integrated health and education service offering a unique lifespan – strength based service, for the 1 in 5 people who live with ADHD, Autism, Dyslexia, Dyspraxia, Dyscalculia and Tourette’s syndrome.

Website 

Their independent dementia advocacy project ensures that your voice is heard and you’re at the centre of the decisions that affect all aspects of your life.

Living with dementia doesn’t mean that you lose the right to have a say in your life. You are still an individual and you deserve to have your voice heard and your wishes respected. Age Cymru’s dementia advocacy project supports anyone 18+ living in Wales with a diagnosis of dementia.

Website 

For people with dementia and their carers.

Tel: 0333 150 3456

Website 

Find out more about Alzheimer’s Society Cymru and get resources about dementia in Welsh.

Tel: 0333 150 3456

Website 

A charity offering support to those living with asbestos related illnesses.

Tel: 01495 272479

Website 

Helping people with all forms of neurological conditions to lead longer, healthier, happier lives.

Tel: 0800 008 6417

Website 

Determined to save lives and improve the quality of life of everyone affected by bowel cancer.

Website 

Cerebra is the national charity helping children with brain conditions and their families discover a better life together.

Website 

Aside from providing local advice, our regional teams organise coffee mornings, family fun days and outings, bringing families together for friendship and support. 

Website 

Information for people with sight and hearing loss and their carers.

Tel: 0800 132320

Website 

In Wrexham there is a great deal of support available, and the information and links below will guide you to groups and services that are on offer to you in the county borough.

Website

Dementia UK is a charity that provides Admiral Nurses for families affected by dementia.

Website 

A national organisation, committed to improving quality of life for people who have Down’s syndrome, promoting their right to be included on a full and equal basis with others.

Website 

An online space featuring knowledge and expertise aimed at carers, professionals and family members of people living with dementia.

Effro offers an individual approach to dementia support and focuses on the needs, preferences and individuality of each person, while helping to create opportunities for enhancing life, and enjoying it to the full.
 

The FDF Centre support disabled people to live independently and provide a service to them and their carers supporting with housing, benefit applications, appeals/reconsiderations, attending meetings, benefit check ups, free confidential advice, reading official letters, advocacy and befriending.

Website 

Working to improve quality of life for people with hearing loss in Wales, as well supporting partners, family and friends.

Tel: 01844 348111

Website 

Headway helps brain injury survivors and their families and carers through providing information, social activities, and peer support. Headway branches are run by volunteers and provide a safe and supportive environment for survivors to work on individual goals, share experiences and re-gain confidence necessary to take the next steps.

Website

Healios is an online mental health, autism and ADHD service provider for children, young people and families.

Website 

Providing help and advice about violence against women, domestic abuse and sexual violence.

Tel: 0808 80 10 800

Website 

Physical, emotional and financial support to help you live life with cancer as fully as you can.

Tel: 0808 808 00 00

Website 

Care and support for people living with any terminal illness, and their families.

Tel: 0800 090 2309

Website 

A UK charity for people with a learning disability. They support their families and carers, too. 

Tel: 0808 808 1111

Website 

Music that evokes memories. Choose your era, listen and enjoy!

Website

The UK’s leading charity for people on the autism spectrum and their families. Providing support, guidance and advice, as well as campaigning for improved rights, services and opportunities to help create a society that works for autistic people.

Website 

Provides practical support & therapies to help patients with a wide range of neurological conditions.

Tel: 01244 678 619

Website 

Neurodevelopment means brain development. There are many factors that can impact on our brain’s development. Genetics can play a key role in this, but sometimes environmental factors can have an impact. 

Website 

Whether you have Parkinson’s or you care for someone who does, you can get the information and support that’s right for you.

Tel: 0808 800 0303

Website 

Rebuilding lives after stroke. 
 
Tel: 0303 3033 100

Website

Afasic seeks to raise awareness and to create better services and provision for children and young people with speech and language impairments.

Website

Aims: promoting research and funding, and providing help and support for families with affected children. The incidence of Williams Syndrome is approximately 1 in 18,000. The Foundation hears of increasing numbers of cases each year – the figure rises as awareness grows.

Website

 

General support

Public Services Ombudsman for Wales now have a list of advice and advocacy bodies on their website.

Website

Advocacy Services across Flintshire, Wrexham and the surrounding areas.

Tel: 01352 759332

Website

Support for people over the age of 50 across Flintshire and Wrexham.

Tel: 08450 549 969

Website 

Working with and for older people in Wales.

Tel: 0300 303 44 98

Website 

Children’s charity that protects and supports the UK’s most vulnerable children and young people. 

Website

The primary aim of the service will be to provide specialist support to children and families where at least one, or both parents/carers, are misusing drugs and/or alcohol. Service delivery in Flintshire, Denbighshire and Conwy.

Website

Helps people in crisis, whoever and wherever they are.

Tel: 0344 871 11 11

Website 

The British Red Cross has produced a very useful free smart phone app to give you first aid skills wherever you are.  It features simple, easy-to-learn skills for a range of first aid situations, as well as tips on how to prepare for emergencies, from severe winter weather to road traffic accidents. The information you need is all hosted on the app itself, which means no internet connection is needed, making it fast and easy to access.To download the app go to https://www.redcross.org.uk/first-aid/first-aid-apps

Life can sometimes feel overwhelming. Reaching out to others may feel like a challenge at times, and knowing where to look for advice is sometimes difficult. Explore our wellbeing resources to learn skills that will help you cope.

Visit their website to read more 

Helping older people to live independently in warm, safe, accessible homes.

Tel: 0300 111 3333

Website 

Working to improve support, services and recognition for anyone living with the challenges of caring.

Tel: 0300 772 9600

Website 

Advice, information and support. They campaign and innovate to find new ways to reach and support carers.

Tel: 029 2081 1370

Website 

Aiming to improve the lives of carers by providing them with respite from caring, allowing them time to themselves knowing that the person they care for is in safe hands.

Tel: 01492 542212

Website 

The directory is a resource hub which enables individuals struggling with their emotional well-being to find a qualified and insured counsellor.

Website

Offers disabled and additional needs children and their families leisure and recreational activities.

Tel: 01352 250147

Free impartial advice and information on solutions, gadgets, adaptations and aids to make life easier. 

Website

Find local and national organisations and services that can help you.

Website 

Helping people to gain fundamental digital skills so that they can access information, services and jobs.

Tel: 0300 111 5050

Website 

Help managing bills and keeping you safe in your home.

Website

DASU provides professional coordinated and targeted interventions to people experiencing domestic abuse across Conwy, Denbighshire, Flintshire and Wrexham. 

Website

Based in Greenfield Holywell, area of operation includes Flint and the surrounding areas of North West Flintshire. To relieve people resident in this area who are in need by virtue of their age, disability or infirmity by the provision of a personal transport service.

Tel: 01352 710149

Website 

The first point of contact for advice and information on local services for families and carers.

Tel: 01352 703500

Website 

IPSEA offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs and disabilities (SEND). 

Website 

 
My Home Denbighshire is a Homelessness Early Intervention project in partnership with Shelter Cymru, Clwyd Alyn and Warm Wales funded by Denbighshire County Council.
 
 

Committed to older people being heard, valued and engaged.

Tel: 0800 716543

Website 

The disability equality charity in England and Wales. They provide practical information and emotional support when it’s most needed, and campaign relentlessly to create a fairer society.

Website 

SNAP Cymru offers free and independent information, advice and support to help get the right education for children and young people with all kinds of special educational needs (SEN)/additional learning needs(ALN)and disabilities. 

Website 

A free directory of community micro-enterprises who offer care and support locally. 

Website 

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.

Website 

Financial support & Discounts

NEWCIS can provide registered carers with a letter to receive 50% off membership & access to facilities (gym, swim etc.) at Freedom Leisure sites in Wrexam – includes WaterWorld, Gwyn Evans, Chirk and Queensway, there are also some dual school sites also.

Contact us for more information on 01978 423114.

Did you know that if you’re a carer in Denbighshire you can join your local sports centre for FREE and get up to 30% off exercise classes and lots more?

Contact NEWCIS for more information. 

As a carer, you may be entitled to one or more state benefits to help you with the costs.

Website

Tel: 07468028953

Website

Tel:01352 757235 / 07493 514830

Website

Tel: 07538 547971

Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

Website

Check and claim the financial help available.

Lists businesses that have been vetted, approved and continue to be monitored by Trading Standards, to help ensure you receive a quality service and avoid rogue traders.

Did you know there are offers, benefits and discounts available exclusively for carers and people with care needs? 

Register here > 

The Card enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema.

Learn more >

Offer financial advice and information regarding paying bills / rent, employment, school, benefits, travelling and much more.

Education, prevention and support for people with a gambling addiction. 

Email: hello@dealmeout.org

Website

For big brand discounts, join ‘Discounts for Carers’ here.

If you are a carer for someone who has an illness or disability, there may be benefits, grants and other financial and practical support available to you.

Website 

Carers registered with NEWCIS can benefit from 20% off trips with Voel Coaches. Contact Shelagh at NEWCIS to access the discount shelagh@newcis.org.uk

Voel Coaches Website

A range of free, impartial advice and, if you are eligible, a package of free home energy efficiency improvements.

Tel: 0808 808 2244 

Website 

Mental health

Can help you manage your mental health at work.

Tel: 0800 321 3137

Website

Helping people build happier and more fulfilling lives through improving mental health and wellbeing.

Tel: 01978 364777

Website 

A national registered charity for those affected by anxiety, stress and anxiety based depression.

Tel: 03444 775 774

Website 

Helping people living with manic depression or bipolar disorder

Website 

Mental health and related matters to the people of Wales. Offering a confidential listening and support service.

Tel: 0800 132 737

Website 

Campaign Against Living Miserably. For men aged 15 to 35. 

Tel: 0800 58 58 58 

Website 

A free online community here to support everyone with their mental health.

Website 

Providing help and support for people with mental health, substance use, addiction and other complex needs.

Tel: 01492 863000

Website 

24/7 stress support for men by text, chat and email.

Tel: 0330 097 0654

Website 

Information and support for anyone with mental health problems or learning disabilities.

Website 

This free and confidential service is available across Wales, offering support to anyone affected by suicide. You can learn more at:

Cymraeg – Home – National Advisory and Liaison Service Cymru (nals.cymru)

English – Home – National Advisory and Liaison Service Cymru (nals.cymru)

Mental health and wellbeing while staying at home.

Website 

Helping Flintshire and Wrexham people recover from mental health problems and stay emotionally healthy.

Tel: 01352 974430

Website 

Support for sufferers of panic attacks and obsessive compulsive disorder (OCD). 

Tel: 0844 967 4848 

Website 

Facebook group for people living in North Wales who want information about local support for their mental health or support for their families/carers. The group has qualified mental health admins on hand to offer support.

Specialises in addiction treatment – aiming to find a treatment that’s suited to your needs. 

Tel: 0800 326 5559

Website

Aims to promote recovery and empowerment to individuals with mild to moderate mental health needs.

Tel: 0300 777 2257

Website 

Young suicide prevention society. 

Tel: 0800 068 4141

Website 

To assist those affected by substance misuse and their loved ones.

Tel: 0800 140 4690

Website 

Support and advice for people living with mental illness. 

Tel: 0300 5000 927

Website 

Free, confidential, 24/7 text support service. It’s a place to go if you’re struggling to cope and need mental health support.

Text ‘SHOUT’ to 85258

Website 

Emotional support, information and guidance for people affected by mental illness, their families and carers. 

Tel: 0300 304 7000

Website 

Emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide.

Tel: 116 123

Website 

A safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional well-being.

Tel: 0300 330 0630

Website 

Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
 
Tel: 0800 470 80 90

Website 

Information on child and adolescent mental health. Services for parents and professionals. 

Parents’ helpline: 0808 802 5544

Website 

Local Authorities

Ensuring you receive the right care, in the right place by people who have the right skills at the right time, first time.

Tel: 0300 4561000

Website

Adult social services in Flintshire.

Tel: 03000 858858

Website 

Working with the over 50s in Wrexham, providing easy access to a wide range of information that will enable them to make informed choices about their present and future needs.

Website

Helping people when they are worried about their own or someone else’s well-being.

Tel: 01978 292066

Website 

Bereavement

Advice for over 50s following a bereavement.
 
Tel: 0800 678 1174
 

Supports and advises people on what they need to do after a death.

Tel: 0800 634 9494

Website

Supporting those who have suffered a bereavement because of COVID-19 or other circumstance.
 
Tel: 03000 850 058 
 

Email: BCU.PALSBereavement@wales.nhs.uk

Free care and bereavement counselling to people suffering from grief.

Website

Support to parents, especially those who’ve lost older children. 
 
Tel: 0345 1232304
 
A free service to inform local and central government departments of a death, including DWP, Passport office, DVLA, HMRC, Veterans UK and more. 
 
Tel: 0800 0857308
 

Miscellaneous

Autistic Haven is a community interest company (CIC) with a mission to create the only exclusively autistic caravan park in the UK. 

Learn more >

Community Agents work with the over 50s in Wrexham, providing easy access to a wide range of information that will enable them to make informed choices about their present and future needs.

Community Agents list >

Updated: July 2023

Carers Trust North Wales has a dedicated wellbeing and inclusion team to support unpaid carers in all counties of North Wales.
 
If you need help filling in applications, including attendance allowance, carers allowance, blue badge applications, and council tax reduction, then please get in touch with them via email or call our office on 01492 542212.
 
Wrexham/Flintshire
Bryan Helsby
bryan.helsby@ctnw.org.uk
 
Denbighshire/Conwy
Kate Wilkinson
kate.wilkinson@ctnw.org.uk
 
Anglesey/Gwynedd
Manon Roberts
Manon.roberts@ctnw.org.uk

In the event of a power cut, we appreciate for some this may be particularly distressing. SP Energy Networks offers various extra support though their free to register Priority Services Register.

You can join their Priority Services Register if you:

  • – Are over the age of 60
  • – Have a special communication need
  • – Depend on electricity for home or medical care
  • – Have a child under 5 years of age
  • – Have chronic illness
  • – Or just feel you need a little extra help 
  •  

Learn more 

The Older People’s Commissioner for Wales and the Office of the Public Guardian have worked in partnership to develop an easy guide to Lasting Powers of Attorney (LPA).

The guide is intended to help people across England and Wales to better understand the importance of having a LPA to manage their finances, health and welfare.

The guide also provides answers to frequently asked questions about LPA and can help to ensure that future decisions in relation to finances, health and welfare are safeguarded.

Read ‘An easy guide to lasting powers of attorney’ >

The easy to use My House of Memories app allows you to explore objects from the past and share memories together. It can be used by anyone, but has been designed for, and with, people living with dementia and their carers.
 

Calling 159 works in the same way as 101 for the police or 111 for the NHS. It’s the number you can trust to get you through to your bank safely and securely, every time.

So, if you think someone is trying to trick you into handing over money or personal details – stop, hang up and call 159 to speak directly to your bank. 

To find out more about 159 and which UK banks are signed up to the service, go to https://stopscamsuk.org.uk/159