Carers Assessments

If you care for someone, you can have an assessment to see what might help make your life easier. This is called a Carers Assessment (What Matters Conversation).

If you wish to have an assessment, please contact us or register with us if you’re a new carer. 

Carer Breaks

We have a number of different break options to suit your needs, with help to secure funding, depending on your circumstances. Lottery funded breaks including Caravan, B&B and cottage breaks – suitable for families. Eligibility applies. Contact us to enquire.

Our Prestatyn Holiday Home – a self catering 3 night break (mid-week or weekend) for up to 4 people (carer and cared for).

Carer Drop Ins & Support Groups

NEWCIS facilitates monthly support groups for carers across Denbighshire, Flintshire and Wrexham as well as more regular drop ins. These informal and friendly groups are a great way to meet others, socialise and have a break from your caring role.

Learn more >

Carer Training

Working with a range of organisations, NEWCIS runs a training programme for carers registered with us in four key areas: practical skills, emotional support, leisure/hobby activities and employment support.

Learn more >

CHC Funding

Continuing NHS Healthcare (also known as CHC) is a package of care which is arranged and funded solely by the NHS for individuals who have been assessed as having a primary health need. NEWCIS has a CHC Facilitator who supports carers caring for someone who receive CHC funding in Flintshire.


As a carer there may be times when you feel overwhelmed, speaking to someone can help relieve those feelings and also support you to develop ways to cope in the future. Counselling offers a safe and confidential environment to speak openly about things that worry you. This service is needs based and operates on a waiting list.

Flintshire & Wrexham Dementia Project

Our Dementia project offers carers living in Wrexham and Flintshire the opportunity to talk with our Dementia Carer Wellbeing Officer about emergency respite planning and to discuss plans you may have in place should you require support with respite.

We will be able to have a “What Matters Conversation” with you, and following the discussion and an emergency planning document being completed, you will receive this document for future reference, along with any other relevant signposting information.

Flintshire Dementia Friendly / Age Friendly Community Cafés 2024 >

[Cymraeg] Flintshire Dementia Friendly / Age Friendly Community Cafés 2024 >

What’s On in Flintshire for People Living With Dementia and their carers (2024) >

[Cymraeg] What’s On in Flintshire for People Living With Dementia and their carers (2024) >

Living Better with Dementia - Full Series Dementia Screenings

A new series of films, featuring NEWCIS long standing volunteer Joe, designed to create a better understanding of dementia have been showcased at a premiere screening in Wrexham.

These 5 short films were funded by the Mental Health and Learning Disabilities Division at the Betsi Cadwaladr University Health Board. Through the films they hope to create better understanding of dementia in North Wales including how to get checked and live as well as possible with the condition. There are 5 films (totalling 32 mins) created by Eternal Media.

Film topics: What is dementia?, When to seek help, Getting a diagnosis, Living with dementia, Planning for the future.

Watch the films here > Living Better with Dementia – Full series w/Welsh subtitles on Vimeo

The Memory Support Pathway

We understand that living with, or caring for someone with dementia can make a difference to someone’s life. We aim to provide support to anyone living in North Wales who is affected by dementia.

This includes anyone who is:

  • – Worrying about their memory
  • – Living with dementia at home or in hospital
  • – A carer, family, or friend

We work with other services to ensure that people receive what matters to them. These include:

  • – Alzheimer’s Society
  • – Carers Trust
  • – Carers Outreach Service
  • – NEWCIS

Over the phone or face to face, we provide advice, guidance, support and the opportunity to meet others who are living with dementia.

Dementia Centres (Carers Trust North Wales) – Please contact: 01492 542212  Mon-Fri 9am-5pm

Employment & Education

The C.O.P.E Project (Carer Opportunities & Participation in Employment) supports unpaid carers to access lifelong learning, volunteering opportunities and/or employment.

Learn more >

Help in a crisis

We know your life as a carer may not always be smooth sailing. With this in mind, NEWCIS have created a Carers Emergency Plan. 

Learn more >

Hospital Support

The work of the NEWCIS Hospital Facilitators is to work with the acute and community hospitals supporting carers whilst the person they care for is in hospital.

NEWCIS Hospital Facilitators support unpaid carers when their cared for person is admitted to hospital; as well as when the carer themselves finds they have been admitted. We assist unpaid carers by providing relevant information and support with the discharge process. This enables NEWCIS to have links with the PALS teams, Hospital Multidisciplinary Teams, and local authorities, as well as other organisations such as Macmillan and Stroke Association to name a few. The hospital role enables NEWCIS to communicate with the social worker teams involved during the hospital stay and discuss with families the routes and processes going forward. We aim to be approachable and do feel that carers can contact NEWCIS with queries they may have felt they couldn’t ask at the hospital setting.

We have a regular presence within Wrexham Maelor Hospital, Glan Clwyd Hospital, Deeside Community Hospital, Mold Community Hospital and Holywell Community Hospital.

Information and Quarterly Newsletter

Many carers are struggling with a multitude of issues including access to information. NEWCIS can source and signpost you to the most useful, timely and relevant information and organisations.

NEWCIS also produce a quarterly newsletter with a round up of the latest news as well as a calendar of upcoming events, training and carer groups.

Read the latest issue here >


Our award-winning respite scheme, ‘Bridging the Gap’, is designed to support carers. It provides a flexible break to suit your needs. It can also be used to ‘try out’ care services as a stepping stone to having care within the home. Our BTG Family Support Grant can also be used for a family member to come to you and offer support with your caring role (this could be practical tasks such as shopping, cleaning, cooking, walking the dog etc.)

Learn more >


NEWCIS offers various social activities for carers which provide an enjoyable opportunity for carers to have a break from their caring role and meet others, helping to reduce isolation. We participate with national campaigns including Carers Week, Carers Rights Day and hold seasonal events such as Christmas and Summer parties.

Events >

'Connecting Carers to the Community' Project

The ‘Connecting Carers to the Community’ project focuses on working with more closely with carers, volunteers and partners in the community to create and develop new opportunities to connect with each other. NEWCIS wants to actively put co-production into practice, demonstrating what positive outcomes can be achieved by embedding carers and volunteers more heavily into the development of the service. The project is funded by the National Lottery Community Fund. 

Learn more >

Volunteer Telephone Befriending Service

Initially the service was started to provide companionship to carers that are feeling lonely and/or isolated as a result of COVID 19 pandemic. This volunteer service enables carers who are finding it harder to adjust to be able to continue receiving a ‘keeping in touch’ call from a trained volunteer.

What calls are likely to include:

* General stimulating conversation, Listening, Providing companionship, Reminiscing, Hobbies

* Signposting the carer to contact NEWCIS for a wellbeing officer to provide more direct support/help and advice.

Become a KIT volunteer!

The skills needed to be a Telephone Befriending Volunteer:

* Good, clear communication skills, patience & common sense.

* Be comfortable using the telephone.

* Be a good listener, and have a sense of humour.

* Positive outlook.

* The ability to complete basic records / log sheets.

Contact us to enquire.