During the Covid pandemic we operated a 'Keeping in Touch' (KIT) service to support carers that were feeling particularly isolated during lockdown. These calls are now being provided by our volunteers. Carers are referred into the service by a Wellbeing Officer and are then matched with a volunteer who will then arrange weekly, fortnightly or monthly calls. Volunteers are able to offer a befriending service for any carer feeling lonely/isolated

Carer Assessment

A carer needs assessment (What Matters Conversation) is not about judging the way you are caring for someone but about looking at what support is needed. If you wish to have a carer assessment, please contact us or register with us by calling 01352 752525 or completing the online registration form

Carer Groups & Drop Ins

NEWCIS facilitates monthly support groups for carers across Denbighshire, Flintshire and Wrexham as well as more regular drop ins. These informal and friendly groups are a great way to meet others, socialise and have a break from your caring role

Carer Training

Working with a range of organisations, NEWCIS runs a training programme for carers registered with us in four key areas: practical skills, emotional support, leisure/hobby activities and employment support

CHC Funding

Continuing NHS Healthcare (also known as CHC) is a package of care which is arranged and funded solely by the NHS for individuals who have been assessed as having a primary health need. NEWCIS has a CHC Facilitator who supports carers caring for someone who receive CHC funding in Flintshire


As a carer there may be times when you feel overwhelmed, speaking to someone can help relieve those feelings and also support you to develop ways to cope in the future. Counselling offers a safe and confidential environment to speak openly about things that worry you. This service is needs based and operates on a waiting list

GP Support

NEWCIS GP Facilitators work with the local health board and GP practices to identify and support carers. Informing your GP that you are an unpaid carer ensures your surgery is aware of your additional responsibilities. NEWCIS meets regularly with GP practices to inform them of updates on carers rights and services in the community

Employment & Education

The C.O.P.E Project (Carer Opportunities & Participation in Employment) supports unpaid carers to access lifelong learning, volunteering opportunities and/or employment

Help in a Crisis

We know your life as a carer may not always be smooth sailing. With this in mind, NEWCIS have created a Carers Emergency Plan. Download yours today

Hospital Support

NEWCIS works with the community hospitals in Flintshire and Denbighshire, on wards in Ysbyty Glan Clwyd and Wrexham Maelor to support carers around the discharge process and the caring role once the cared for returns home

Information & Newsletter

Many carers are struggling with a multitude of issues including access to information. NEWCIS can source and signpost you to the most useful, timely and relevant information and organisations. NEWCIS also produce a quarterly newsletter with a round up of the latest news as well as a calendar of upcoming events, training and carer groups

Lasting Power of Attorney

We know your life as a carer may not always be smooth sailing. With this in mind, NEWCIS have created a Carers Emergency Plan. A Lasting Power of Attorney (LPA) is a powerful legal document that safeguards a person’s wishes in the event that they are no longer able to make decisions for themselves. Working with Celtic Law Ltd, NEWCIS has developed a much-needed service for unpaid carers offering LPA workshops and in some cases access to financial support with the associated fees


Our award-winning respite scheme, ‘Bridging the Gap’, is designed to support carers. It provides a flexible break to suit your needs. It can also be used to ‘try out’ care services as a stepping stone to having care within the home. Our BTG Family Support Grant can also be used for a family member to come to you and offer support with your caring role (this could be practical tasks such as shopping, cleaning, cooking, walking the dog etc.)


NEWCIS offers various social activities for carers which provide an enjoyable opportunity for carers to have a break from their caring role and meet others, helping to reduce isolation. We participate with national campaigns including Carers Week, Carers Rights Day and hold seasonal events such as Christmas and Summer parties

Wellbeing Matters Project

The project offers support, group activities, events, counselling, training, and short term carer breaks. The main focus of the project is to support carers to identify, plan and achieve personal goals to improve carer well-being. Funded by The National Lottery Community Fund