“For all North Wales unpaid family carers and volunteers to be properly supported and valued in their caring and volunteering roles and provided with a voice, opportunity and choices, to lead a more fulfilling life”


NEWCIS is one of the largest providers of carer services in Wales – delivering information, one to one support, training and counselling to carers who provide unpaid support to family or friends living in North East Wales. We’ve been helping carers in North East Wales since 1995. The charity has grown to have an office base in each county with headquarters in Mold. 

Our Objectives


Of carers said that they 'strongly agree' or 'agree' that support from NEWCIS throughout the pandemic reduced their need to access local authority support (i.e. social services)


Of carers said that they 'strongly agree' or 'agree' that support from NEWCIS has provided them with valuable information and a point of contact for the future


Of carers rated the service(s) they had received from NEWCIS to be 4 star or above

A carer is anyone who cares, unpaid, for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems

Anyone who is supporting someone on a regular basis is a carer. The Social Services and Well-Being Act (Wales) 2014 defines a carer as someone who provides or intends to provide care for an adult or disabled child

Partnerships and Funders

We are constantly striving to raise awareness of our services in order to reach out to even more people. Many carers are struggling with a multitude of issues including access to information, maintaining a work/caring balance, red tape and coping with loss, as well as the physical and mental challenges involved. We recognise that changes in services due to the current economic climate are challenging for carers and those they care for. Our aim is to further develop our services for carers and volunteers and ensure that the one-to-one support that is so valued is maintained.

Here at NEWCIS we don't work alone, we work with some national organisations who help fund and support the work we do across the North East of Wales. NEWCIS is a network partner of Carers Trust Wales which is a national organisation that supports carers and helps to improve services and recognition for carers in Wales. With Network Partners – local services that deliver support to carers – they work to ensure that information, advice and practical support is available to carers across the country.

NEWCIS has successfully received funding from the National Lottery Community Fund for our 'Well Being Matters' Project.

NEWCIS is also commissioned by the Local Authorities in each county we cover - Denbighshire County Council, Flintshire County Council and Wrexham County Borough Council.

The Team

NEWCIS is managed by a voluntary board of directors who meet on a regular basis to discuss, decide and review our strategies and policies, to receive reports and updates from our Chief Executive Officer. The trustee board have a wide range of experiences, several have experience of caring responsibilities. They are all extremely focused on the needs of carers and they are dedicated to supporting the team in driving and developing the services forward.

The NEWCIS team is made up of management, trustees, development officers, wellbeing officers, carers needs assessors and an administration team. Claire Sullivan, NEWCIS CEO, and a hardworking team of trustees, oversee the team and charity.

"As the Chief Executive Officer at NEWCIS, I truly believe in this service having seen first hand the support NEWCIS can provide to carers."
Claire Sullivan
Chief Executive Officer