North East Wales Carers Information Service

NEWCIS provides a lifeline to carers of all ages and backgrounds in North East Wales and offers a range of services tailored to meet individual needs. Our services include information about financial support, an award-winning respite scheme, carer needs assessments, counselling, training, peer support groups, hospital support and much more. NEWCIS can help you access the information, guidance and support you need to help you in your caring role. 

Visit Santa’s Grotto - The magic awaits in our lodge...

ONLY £5 per child (includes a gift from Santa) or £8 for 2 children! £3 for each additional child in the same family.

This festive season, our lodges will be transformed into a magical Winter Wonderland. Meet Santa, send him your letter, receive a gift, then step inside the elves’ cosy workshop to join them crafting handmade gifts. Warm up with delicious hot chocolate and festive treats, and enjoy plenty of photo opportunities that capture the magic.

Tuesday 25th November (3:30pm – 7pm)

Saturday 29th November (11am-2pm)

Saturday 6th December (11am-2pm)

Saturday 13th December (11am-2pm)

Location: Location: NEWCIS, 38-42 High Street, Mold, CH7 1BH

Booking not required – just turn up and enjoy the magic!

Young & Young Adult Carers

Supporting all young carers under 25 in Flintshire

Connecting Carers

Project funded by The National Lottery Community Fund

Short Breaks Scheme

Funded by Welsh Government, the scheme enables unpaid carers to take a break

Respite - South Wales

Respite for unpaid carers living in Gwent, South Wales

Our Services

A Carers Assessment is free and anyone can ask for one. It will help us see what might help make your life easier and how we can best support you.

We have a number of different break options to suit your needs, with help to secure funding, depending on your circumstances.

Our light touch counselling service offers a safe and confidential environment to speak openly with a qualified or student counsellor about things that worry you.

Our award-winning respite scheme, ‘Bridging the Gap’, is designed to support carers ‘try out’ care services as a stepping stone to having care within the home. Available in North & South Wales.

The C.O.P.E Project (Carer Opportunities & Participation in Employment) supports unpaid carers to access lifelong learning, volunteering opportunities and/or employment.

NEWCIS Hospital Facilitators support unpaid carers when their cared for person is admitted to hospital; as well as when the carer themselves finds they have been admitted.

Various social activities which provide an enjoyable opportunity for carers to have a break from their caring role and meet others, helping to reduce isolation.

Flexible and voluntary work in a variety of roles and locations. You would be joining a friendly and welcoming team and would be valued and fully supported in your role. Contact us to get started!

Our Funders

We are proud to collaborate with local authorities and community funding bodies, whose support enables us to deliver essential services and drive positive change for unpaid carers.

Contact us

Location

38-42 High Street, Mold, CH7 1BH

Hours

9AM – 5PM
Monday – Thursday

9AM – 4:30PM
Friday

Contact

Phone: 01352 752525
Email: enquiries@newcis.org.uk

Enquiry Form

Carers Rights Day 2025

Autumn Winter Newsletter 2025

Sign The Petition: Give Unpaid Carers The Right To A Break

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