Our Mission Statement

“For all North Wales unpaid family carers and volunteers to be properly supported and valued in their caring and volunteering roles and provided with a voice, opportunity and choices, to lead a more fulfilling life.”

Our Objectives

  • To provide timely, well publicised and accessible information for carers
  • Ensuring carers are recognised and valued
  • Identifying hidden carers
  • Promoting the health, wellbeing and social inclusion of carers through the provision of flexible timely services

Background knowledge and experience

NEWCIS is the largest provider of carer services in Wales – delivering information, one to one support, advocacy, training and counselling to carers who provide unpaid support to family or friends living in North East Wales.

NEWCIS has 12,000 carers registered to the service. There are an estimated 33,569 carers across the three counties in which we work and we are constantly striving to raise awareness of our services in order to reach out to even more people. Many carers are struggling with a multitude of issues including access to information, maintaining a work/caring balance, red tape and coping with loss, as well as the physical and mental challenges involved. With our headquarters in Mold, NEWCIS became an independent charitable organisation in 2015, following 22 years working with DVSC as an information service for carers in North East Wales.

NEWCIS aims to reach out to more carers during 2018 and beyond, we recognise that changes in services due to the current economic climate are challenging for carers and those they care for. Our aim is to further develop our services for carers and volunteers and ensure that the one-to-one support that is so valued is maintained.


Carers Trust

NEWCIS is a network partner of Carers Trust Wales which is a national organisation that supports carers and helps to improve services and recognition for carers in Wales. With Network Partners – local services that deliver support to carers – they work to ensure that information, advice and practical support is available to carers across the country.

Big Lottery Fund Wales

The Big Lottery Fund is the largest community funder in the UK. Each year they distribute millions of pounds of the National Lottery’s good causes money to community groups and charitable projects around the country. NEWCIS has successfully received funding from the Big Lottery Fund for our Carers Wellbeing Project, find out more here.