Aside from providing local advice, our regional teams organise coffee mornings, family fun days and outings, bringing families together for friendship and support.
Our directory of useful contacts on this page includes a range of organisations who may be able to support you with condition-specific support, mental health, finances and more.
Condition specific support
The ADHD Foundation Neurodiversity Charity is an integrated health and education service offering a unique lifespan – strength based service, for the 1 in 5 people who live with ADHD, Autism, Dyslexia, Dyspraxia, Dyscalculia and Tourette’s syndrome.
Find out more about Alzheimer’s Society Cymru and get resources about dementia in Welsh.
Tel: 0333 150 3456
Helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
Tel: 0800 008 6417
Determined to save lives and improve the quality of life of everyone affected by bowel cancer.
Cerebra is the national charity helping children with brain conditions and their families discover a better life together.
In Wrexham there is a great deal of support available, and the information and links below will guide you to groups and services that are on offer to you in the county borough.
Dementia UK is a charity that provides Admiral Nurses for families affected by dementia.
A national organisation, committed to improving quality of life for people who have Down’s syndrome, promoting their right to be included on a full and equal basis with others.
An online space featuring knowledge and expertise aimed at carers, professionals and family members of people living with dementia.
Effro offers an individual approach to dementia support and focuses on the needs, preferences and individuality of each person, while helping to create opportunities for enhancing life, and enjoying it to the full.
The FDF Centre support disabled people to live independently and provide a service to them and their carers supporting with housing, benefit applications, appeals/reconsiderations, attending meetings, benefit check ups, free confidential advice, reading official letters, advocacy and befriending.
Working to improve quality of life for people with hearing loss in Wales, as well supporting partners, family and friends.
Tel: 01844 348111
Headway helps brain injury survivors and their families and carers through providing information, social activities, and peer support. Headway branches are run by volunteers and provide a safe and supportive environment for survivors to work on individual goals, share experiences and re-gain confidence necessary to take the next steps.
Healios is an online mental health, autism and ADHD service provider for children, young people and families.
Providing help and advice about violence against women, domestic abuse and sexual violence.
Tel: 0808 80 10 800
Physical
Tel: 0808 808 00 00
Care and support for people living with any terminal illness, and their families.
Tel: 0800 090 2309
A UK charity for people with a learning disability. They support their families and carers, too.
Tel:
Music that evokes memories. Choose your era, listen and enjoy!
Provides practical support & therapies to help patients with a wide range of neurological conditions.
Tel: 01244 678 619
Neurodevelopment means brain development. There are many factors that can impact on our brain’s development. Genetics can play a key role in this, but sometimes environmental factors can have an impact.
Whether you have Parkinson’s or you care for someone who does, you can get the information and support that’s right for you.
Tel: 0808 800 0303
Rebuilding lives after stroke.
Tel:
Afasic seeks to raise awareness and to create better services and provision for children and young people with speech and language impairments.
Aims: promoting research and funding, and providing help and support for families with affected children. The incidence of Williams Syndrome is approximately 1 in 18,000. The Foundation hears of increasing numbers of cases each year – the figure rises as awareness grows.
General support
Public Services Ombudsman for Wales now have a list of advice and advocacy bodies on their website.
Children’s charity that protects and supports the UK’s most vulnerable children and young people.
The primary aim of the service will be to provide specialist support to children and families where at least one, or both parents/carers, are misusing drugs and/or alcohol. Service delivery in Flintshire, Denbighshire and Conwy.
The British Red Cross has produced a very useful free smart phone app to give you first aid skills wherever you are. It features simple, easy-to-learn skills for a range of first aid situations, as well as tips on how to prepare for emergencies, from severe winter weather to road traffic accidents. The information you need is all hosted on the app itself, which means no internet connection is needed, making it fast and easy to access.To download the app go to https://www.redcross.org.uk/first-aid/first-aid-apps
Life can sometimes feel overwhelming. Reaching out to others may feel like a challenge at times, and knowing where to look for advice is sometimes difficult. Explore our wellbeing resources to learn skills that will help you cope.
Helping older people to live independently in warm, safe, accessible homes.
Tel: 0300 111 3333
Working to improve support, services and recognition for anyone living with the challenges of caring.
Tel: 0300 772 9600
Advice, information and support. They campaign and innovate to find new ways to reach and support carers.
Tel: 029 2081 1370
Aiming to improve the lives of carers by providing them with respite from caring, allowing them time to themselves knowing that the person they care for is in safe hands.
Tel: 01492 542212
The directory is a resource hub which enables individuals struggling with their emotional well-being to find a qualified and insured counsellor.
Offers disabled and additional needs children and their families leisure and recreational activities.
Tel: 01352 250147
Free impartial advice and information on solutions, gadgets, adaptations and aids to make life easier.
Find local and national organisations and services that can help you.
Helping people to gain fundamental digital skills so that they can access information, services and jobs.
Tel: 0300 111 5050
Help managing bills and keeping you safe in your home.
DASU provides professional coordinated and targeted interventions to people experiencing domestic abuse across Conwy, Denbighshire, Flintshire and Wrexham.
Based in Greenfield Holywell, area of operation includes Flint and the surrounding areas of North West Flintshire. To relieve people resident in this area who are in need by virtue of their age, disability or infirmity by the provision of a personal transport service.
Tel: 01352 710149
The first point of contact for advice and information on local services for families and carers.
Tel: 01352 703500
IPSEA offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs and disabilities (SEND).
My Home Denbighshire is a Homelessness Early Intervention project in partnership with Shelter Cymru, Clwyd Alyn and Warm Wales funded by Denbighshire County Council.
The disability equality charity in England and Wales. They provide practical information and emotional support when it’s most needed, and campaign relentlessly to create a fairer society.
SNAP Cymru offers free and independent information, advice and support to help get the right education for children and young people with all kinds of special educational needs (SEN)/additional learning needs(ALN)and disabilities.
A free directory of community micro-enterprises who offer care and support locally.
If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.
Financial & Discounts
Carers can come in for free when accompanying their cared for person.
Here is the link to the Aura Plus One Scheme
NEWCIS can provide registered carers with a letter to receive 50% off membership & access to facilities (gym, swim etc.) at Freedom Leisure sites in Wrexam – includes WaterWorld, Gwyn Evans, Chirk and Queensway, there are also some dual school sites also.
Contact us for more information on 01978 423114.
Did you know that if you’re a carer in Denbighshire you can join your local sports centre for FREE and get up to 30% off exercise classes and lots more?
Contact Carolyn Hildebrandt at NEWCIS on 01745 331181 or email carolyn@newcis.org.uk for more information on how you can get more from NEWCIS and your local sports centre today!
As a carer, you may be entitled to one or more state benefits to help you with the costs.
Tel: 07538 547971
Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.
Check and claim the financial help available.
Lists businesses that have been vetted, approved and continue to be monitored by Trading Standards, to help ensure you receive a quality service and avoid rogue traders.
Did you know there are offers, benefits and discounts available exclusively for carers and people with care needs?
The Card enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema.
Offer financial advice and information regarding paying bills / rent, employment, school, benefits, travelling and much more.
Education, prevention and support for people with a gambling addiction.
Email: hello@dealmeout.org
For big brand discounts, join ‘Discounts for Carers’ here.
If you are a carer for someone who has an illness or disability, there may be benefits, grants and other financial and practical support available to you.
Carers registered with NEWCIS can benefit from 10% off trips with Voel Coaches.
Tel: 01745 570154
A range of free, impartial advice and, if you are eligible, a package of free home energy efficiency improvements.
Tel: 0808 808 2244
Mental health
Helping people build happier and more fulfilling lives through improving mental health and wellbeing.
Tel: 01978 364777
A national registered charity for those affected by anxiety, stress and anxiety based depression.
Tel: 03444 775 774
Helping people living with manic depression or bipolar disorder
Mental health and related matters to the people of Wales. Offering a confidential listening and support service.
Tel: 0800 132 737
Providing help and support for people with mental health, substance use, addiction and other complex needs.
Tel: 01492 863000
Information and support for anyone with mental health problems or learning disabilities.
Mental health and wellbeing while staying at home.
Helping Flintshire and Wrexham people recover from mental health problems and stay emotionally healthy.
Tel: 01352 974430
Support for sufferers of panic attacks and obsessive compulsive disorder (OCD).
Tel: 0844 967 4848
Facebook group for people living in North Wales who want information about local support for their mental health or support for their families/carers. The group has qualified mental health admins on hand to offer support.
Specialises in addiction treatment – aiming to find a treatment that’s suited to your needs.
Tel: 0800 326 5559
Aims to promote recovery and empowerment to individuals with mild to moderate mental health needs.
Tel: 0300 777 2257
Free, confidential, 24/7 text support service. It’s a place to go if you’re struggling to cope and need mental health support.
Text ‘SHOUT’ to 85258
Emotional support, information and guidance for people affected by mental illness, their families and carers.
Tel: 0300 304 7000
Emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide.
Tel: 116 123
A safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional well-being.
Tel: 0300 330 0630
Free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
Information on child and adolescent mental health. Services for parents and professionals.
Local Authorities
Ensuring you receive the right care, in the right place by people who have the right skills at the right time, first time.
Tel: 0300 4561000
Working with the over 50s in Wrexham, providing easy access to a wide range of information that will enable them to make informed choices about their present and future needs.
Helping people when they are worried about their own or someone else’s well-being.
Tel: 01978 292066
Bereavement
Supporting those who have suffered a bereavement because of COVID-19 or other circumstance.
Tel: 03000 850 058
Email: BCU.PALSBereavement@wales.nhs.uk
Free care and bereavement counselling to people suffering from grief.
A free service to inform local and central government departments of a death, including DWP, Passport office, DVLA, HMRC, Veterans UK and more.
Tel: 0800 0857308
Other
Autistic Haven is a community interest company (CIC) with a mission to create the only exclusively autistic caravan park in the UK.
Community Agents work with the over 50s in Wrexham, providing easy access to a wide range of information that will enable them to make informed choices about their present and future needs.
Updated: July 2023
Carers Trust North Wales has a dedicated wellbeing and inclusion team to support unpaid carers in all counties of North Wales.
If you need help filling in applications, including attendance allowance, carers allowance, blue badge applications, and council tax reduction, then please get in touch with them via email or call our office on 01492 542212.
Wrexham/Flintshire
Bryan Helsby
bryan.helsby@ctnw.org.uk
Denbighshire/Conwy
Kate Wilkinson
kate.wilkinson@ctnw.org.uk
Anglesey/Gwynedd
Manon Roberts
Manon.roberts@ctnw.org.uk
In the event of a power cut, we appreciate for some this may be particularly distressing. SP Energy Networks offers various extra support though their free to register Priority Services Register.
You can join their Priority Services Register if you:
- – Are over the age of 60
- – Have a special communication need
- – Depend on electricity for home or medical care
- – Have a child under 5 years of age
- – Have chronic illness
- – Or just feel you need a little extra help