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Useful Organisations & Services

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Useful Organisations & Services

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Angelic Healing

Video call consultations, emotional guidance and positive mindset motivation.

Website / Facebook 

Age Cymru Check In & Chat For Over 70's

Check-in-and-chat telephone service for the over 70’s in Wales who live alone.

All you have to do is call Age Cymru Advice on 08000 223 444 or send an email and include your name, address, telephone number, if you are over 70, if you require a call in Enligh or Welsh, an emergency contact and a password (staff member will say your chosen password at the start of every call. This is to give you peace of mind so you know you’re speaking to an Age Cymru staff member.)

Alzheimers society

Living with dementia at any time brings everyday challenges for the person and those around them. Coronavirus is making daily life much harder. 

Information for people affected by dementia

5 online activity ideas for people living with dementia

Audiology Contacts

Action on Hearing Loss have BSL (British Sign Language) interpreters who can be contacted.  Hearing aid assistive technology products can also be purchased via their online shop.

Hearing Link Wales are offering a help desk if you are looking for answers, seeking support or simply need to talk to someone who understands.

National Deaf Children’s Society are offering support with home schooling due to school closures. They are also advising on what should be done in the case of repairs, earmoulds and batteries. 

Royal Association for Deaf People (RAD) are doing YouTube videos and also videos on Facebook in Sign Language giving updates on the coronavirus. 

Bereavement Support

Bereavement support on behalf of Betsi Cadwaladr University Health Board.

More bereavement advice 

Betsi Cadwaladr Services

Audiology – Hearing aid open access service at Glan Clwyd Hospital, Wrexham Maelor Hospital and Ysbyty Gwynedd is closed. They will continue to offer an essential hearing aid repair service but this will be mainly via post. Please contact the Audiology departments if you are having difficulties and you cannot manage. 

‘Letter to Loved Ones’ Service – We understand that it must be difficult if you have a loved one in hospital and you are unable to visit them. Whilst visiting times are restricted, you can now keep in-touch with friends or relatives by using the new Letter to Loved Ones service. Follow the instructions here and your message will then be delivered to a loved one.

British Red Cross

The British Red Cross are offering support to vulnerable people who don’t have any other support. They are able to do shopping, collect prescriptions, telephone calls etc.

Call 01745 828330 (option 2) or email them.

Carers Wales

As the situation with coronavirus evolves, it’s important to know what support is available to you as a carer and those you look after. Coronavirus guidance from Carers Wales.

Cruse Bereavement Care

Bereaved people may have to deal with increased trauma, and may be cut off from some of their usual support network. 

Coronavirus: dealing with bereavement and grief

Citizens Advice

Citizens Advice offer financial advice and information regarding paying bills / rent, employment, school, benefits, travelling and much more.


Find local and national organisations and services that can help you on the DEWIS Cymru website.

Dementia Hub at Ysbyty Gwynedd

A Dementia Hub has been launched at Ysbyty Gwynedd to enable staff to provide support to those living with dementia during the outbreak of COVID-19. Read more here.

Getting Medical Help From Home During the Coronavirus Outbreak

To help stop the spread of coronavirus (COVID-19), it’s important to avoid face-to-face medical help whenever possible.

There are ways to get medical help, advice and prescriptions online or over the phone.

HEIW Medication Administration Training

Health Education and Improvement Wales (HEIW) have produced an online training course to support people assisting others with taking their medication.  This along with other resources can be found on their website.

A new registration type “COVID-SOCIAL CARE” has been created, which will enable anyone to access the training once they have registered an account on the website. Find instructions on how to register here.

Job Centre Plus

Despite the disruption caused by the coronavirus outbreak, there are still thousands of critical jobs out there.

Macmillan Cancer Support

Here is the latest coronavirus guidance for people with cancer.

Rare Dementia Support Courses

Rare Dementia Support are offering free online courses for carers of people living with dementia. 

‘The Many Faces of Dementia’ gain a unique insight into dementia through the stories, symptoms and science behind four less common diagnoses. You’ll explore key issues in dementia care and research through the eyes of people affected by four less common conditions. World-leading experts at UCL show how research into the signs, stages, symptoms and causes of these forms can bring us closer to defeating dementia. Join the course here

‘Dementia and The Arts: Sharing Practice, Developing Understanding and Enhancing Lives’ Explore, challenge and shape your perceptions of dementias through science and the creative arts. Creating a society that supports and includes those living with a dementia is a major challenge – and opportunity. In this online course you will discover how the arts can create common ground between people, and in doing so, learn what we can all do to improve the quality of life and care for people living with different dementias. Join the course here

Re-engage Call Companions Programme

Call companion volunteers from Re-engage can make regular telephone calls to lonely and isolated older people providing a lifeline of friendship.  The regular chat and companionship offers a vital link with the outside world. For more information and how to refer someone click here.

Social Care Wales

Useful links and resources to support people with dementia during Covid-19. English / Cymraeg 

You can also download a contingency plan in case of an emergency: English / Cymraeg 

Support in Flintshire

Support in Flintshire New public interactive map to help with identifying what services are available to residents during coronavirus outbreak including pharmacies and food delivery services.

Wales Council of the Blind

The service is still working and will continue to provide advice and support via telephone or email. 

Telephone: 02920 473954 / More information

Welsh Women's Aid

If you have experienced domestic abuse, sexual violence and/or violence against women, or are worried about a friend or relative who is experiencing any form of violence or abuse, you can call the helpline – it’s free, and available 24 hours a day, 7 days a week.

Live Fear Free Helpline 0808 80 10 800 or access support through their direct email service.


Get the latest news and advice on COVID-19, from protecting yourself and your loved ones to the financial support on offer and how to shop safely. Read more

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