What Is a One To One Visit?

A one to one visit offers carers an opportunity to discuss their caring role in a comfortable environment. The NEWCIS Wellbeing Officer is there to support you and offer information. They will be able to refer and signpost you to relevant support such as our respite service (Bridging the Gap), Advocacy, Citizens Advice Bureau and much more.

Am I Carer?

If you are caring for anyone, unpaid, you are a carer.

What are my rights as a carer?

The Care Act 2014 sets out carers legal rights to assessment and support.

Read the Social Services and Well-Being Act (Wales) 2014.

Am I entitled to any benefits/discounts for being a Carer?

Yes. Many carers fail to claim their correct benefit entitlement. It is worthwhile having a benefit check to ensure you are not missing out on valuable income.

Assessments for Parents of Children With Additional Needs

If you are caring for a disabled child your needs should be taken into account as part of the Children’s Assessment Framework. For those parent carers who meet the criteria for the Children’s Integrated Disability Service an additional carer needs assessment can also be completed.

What is a What Matters Conversation?

Following changes to Legislation in 2015, a Carers Needs Assessment became known as a What Matters Conversation. The Local Authority implements a proportional assessment to an individual, which explores needs in line with the Social Services and Well-Being Act (Wales) 2014. This conversation with a Well-being Officer entails a discussion about what matters to you at the time the conversation in order for the most useful and relevant information and signposting to be applied to your individual situation. The conversation can be as in-depth and as detailed as you wish.

What Is a One To One Visit?

A one to one visit offers carers an opportunity to discuss their caring role in a comfortable environment. The NEWCIS Wellbeing Officer is there to support you and offer information. They will be able to refer and signpost you to relevant support such as our respite service (Bridging the Gap), Advocacy, Citizens Advice Bureau and much more.

What is a Carers Need Assessment?

A carer assessment is not about judging the way you are caring for someone but about looking at what support you may need. Carer assessments apply to carers of any age and must include: whether the carer is able/willing to care, the outcomes the carer wishes for in day-to-day life, whether the carer works or wishes to participate in social activities, education, training or recreation.

Am I entitled to any benefits/discounts for being a Carer?

Yes. Many carers fail to claim their correct benefit entitlement. It is worthwhile having a benefit check to ensure you are not missing out on valuable income.

What is Carers Allowance and how can I claim it?

You could get Carers Allowance if you care for someone at least 35 hours a week and they get certain benefits. To claim Carers Allowance you must be aged 16 or over, caring for someone who is in receipt of Personal Independent Payment, Disability Living Allowance, Attendance Allowance, Constant Attendance Allowance or Armed Forces Independence Payment, caring for one person for at least 35 hours a week, not earning more than £116 per week (after taxes, care costs while you’re at work and 50% of what you pay into your pension), not in full-time education or studying for more than 21 hours a week.

What are my rights as a carer?

The Care Act 2014 sets out carers legal rights to assessment and support.

Read the Social Services and Well-Being Act (Wales) 2014.

What is Bridging The Gap Respite?

Bridging the Gap is designed to support carers; providing a flexible break to suit their needs. It can also be used to ‘try out’ care services as a stepping stone to having care within the home (dependent on social services assessment). Bridging the Gap can be used quickly if you have an urgent need of respite care. The scheme is run in Denbighshire, Flintshire and Wrexham.
Examples include attending a non medical appointment, moving house, attending a funeral, socialising and attending a NEWCIS event.

Respite For When I’m Ill / Need To Attend a Medical Appointment

The BCUHB and Carers Trust North Wales are working in partnership to provide short term respite for carers who have a short term health need enabling them to maintain their caring role. The service is available for any 12 weeks over a 12 month period, between 9am and 5pm Monday to Friday. For more information visit www.nwcrossroads.org.uk/our-services/short-term-respite-for-carers-with-a-health-need

Flu Vaccination

Every year flu clinics are held across the counties, as a carer you are entitled to free flu vaccinations, these can be either at your GP surgery during a flu clinic or in a some local pharmacies.

Wrexham Football Club

Wrexham Football Club at the Racecourse have worked hard to ensure all supporters are able to attend match day. Carers are admitted free of charge when showing proof of disability. Either a DLA entitlement letter or a PIP entitlement letter will need to be shown at the ticket office in advance to obtain your free carer ticket. Once you are registered on the system you will be able to purchase tickets online.

Voel Coaches

NEWCIS & Voel Coaches have been working together and are pleased to announce that all carers registered with NEWCIS will receive a 10% discount on all day trips (excludes holidays, concerts & shows).
Contact the NEWCIS Rhyl office on 01745 331181.

Leisure Services

Being able to take time to enjoy the leisure centres can be difficult and costly. There are schemes to help you as a carer maintain or improve your fitness at the leisure centres.
Denbighshire: You can join your local council sports centre for free and get up to 30% off exercise classes and lots more. Contact NEWCIS on 01745 331181.
Flintshire: Aura Wales facilitates the Aura Plus One Card for Flintshire County Council it allows a carer to accompany a person with disabilities to leisure activities free of charge. Go to www.aura.wales/aura-card/
Wrexham: Freedom Leisure offers carers half price leisure passes. To apply, contact NEWCIS on 01978 423114 for a supporting letter.

Hidden Disability Sunflower Lanyard

Not all people with hidden disabilities require assistance. But if you do, wearing the Hidden Disabilities Sunflower Lanyard discreetly indicates that you need additional support or just a little more time. For more information visit www.hiddendisabilitiesstore.com

Fire Safety Check

If you live in North Wales, the North Wales Fire Service can offer you a free smoke alarm and installation service. The home safety check will help to keep you safe from fire, takes about 20 minutes and will be conducted at your convenience by fully training fire and rescue service staff.
For more information visit www.nwales-fireservice.org.uk/keeping-you-safe/at-home/free-smoke-alarm/ or ring 0800 169 1234.

Days Out

Many attractions around the country offer a free or discounted carer ticket. Often visitors with disabilities are entitled to one free or discounted ticket for their accompanying carers – including the National Trust, Chester Zoo, Alton Towers, etc. You’ll need to present proof of disability of the person you care for – benefit entitlement letter (DLA, attendance allowance, PIP, etc), blue badge.

Before you visit an attraction visit their website or make contact and enquire about their carer admissions policy.

Council Tax

You could be eligible for a reduction in council tax providing you meet specific requirements. You may be entitled to pay less Council Tax if you live in a low-income household, you live alone, you are a student, you are mentally impaired (including severe learning disability, dementia, stroke), you are disabled or your property is empty. For more information visit www.gov.wales/council-tax-discounts-and-reduction

CEA Card

The CEA Card enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema. If you require an adjustment to visit a cinema because of disability, cinema staff should make reasonable adjustments.
For more information visit www.ceacard.co.uk

Social Activities

NEWCIS offers various social activities for carers which provide an enjoyable opportunity for carers to have a break from their caring role and meet others, helping to reduce isolation. Every year carers and the person they care for are invited to a Christmas party which is a great opportunity to come together and celebrate. We participate with national campaigns including Carers Week, whereby NEWCIS holds a series of social activities to not only identify the hard work of carers but to celebrate! All activities are advertised in the quarterly newsletter.

Drop Ins

We hold regular drop ins in each county. The drop ins are for carers to meet others, socialise and have a break from their caring role. No need to book, just come along for a cuppa and a chat!
http://www.newcis.org.uk/carer-groups/

NEWCIS Training Courses

NEWCIS runs a training programme for carers registered with us in four key areas: practical skills, emotional support, leisure/hobby activities and employment support. Working with a range of organisations to deliver training courses to meet the needs and requests of carers. Previous topics have included moving and handling, first aid, employability, coping with loss, Lasting Power of Attorney, mindfulness, benefits and IT. To see what’s going on check out our newsletter!

NEWCIS Carer Groups

NEWCIS facilitates monthly support groups for carers across Denbighshire, Flintshire and Wrexham. These informal and friendly groups are a great way to meet other carers and a member of NEWCIS staff or volunteer over a cuppa in a relaxed environment. Find group details here: www.newcis.org.uk/carer-groups/

What to Expect at a Training Course

All courses are in a relaxed setting and are informal. We try and schedule courses to fit in with respite and childcare commitments where possible. Courses are at different venues and places must be booked in advance. Our courses provide carers with opportunities to try a new skill, improve their self-confidence, self-esteem and forge valuable friendships.
*Please note the training rooms in Mold are located on the first floor, which is accessible via a stair lift. If you are unable to use a stair lift please speak to us, as alternative venues can be arranged.

What is Overnight Care?

Accessing overnight care via social services can be very challenging as the need for support has to be substantial and through the night. The provision of overnight care is based up on need and you would need to discuss this with your social worker. Should you wish to access this privately the local authority has an Approved Providers List, on this list are all the care homes and agencies the local authority approves to facilitate care either in your own home or at approved residential/nursing homes. For more information contact:
Denbighshire SPoA 0300 4561000
Flintshire SPoA 01352 803444
Wrexham Social Service 01978 292066

What is a Sitting Service?

If you are a Denbighshire resident the local authority offer a sitting service, this service offers carers up to 3 hours per week respite. To access this service you would need to have a what matters conversation with a carer needs assessor, the decision to gain a service is taken by a board (panel) of specialised workers to make a decision on if this can be authorised. The panel will also look at personal budgets to see if this is more suitable to your needs. Please contact SPoA Denbighshire on 0300 4561000.

What is Bridging The Gap Respite?

Bridging the Gap is designed to support carers; providing a flexible break to suit their needs. It can also be used to ‘try out’ care services as a stepping stone to having care within the home (dependent on social services assessment). Bridging the Gap can be used quickly if you have an urgent need of respite care. The scheme is run in Denbighshire, Flintshire and Wrexham.
Examples include attending a non medical appointment, moving house, attending a funeral, socialising and attending a NEWCIS event.

What is Respite?

Planned respite care or emergency temporary care can be provided to carers of a child or adult. Respite programs provide planned short-term and time-limited breaks for families and other unpaid carers. Respite also provides a positive experience for the person receiving care.

During your assessment you may identify that you need a break from caring from time to time. Taking a break from your caring role is important and enables you to look after your own health and wellbeing. Organising respite can be tricky, but there are different options available to you.

Respite For When I’m Ill / Need To Attend a Medical Appointment

The BCUHB and Carers Trust North Wales are working in partnership to provide short term respite for carers who have a short term health need enabling them to maintain their caring role. The service is available for any 12 weeks over a 12 month period, between 9am and 5pm Monday to Friday. For more information visit www.nwcrossroads.org.uk/our-services/short-term-respite-for-carers-with-a-health-need