What Is a One To One Visit?

A one to one visit offers carers an opportunity to discuss their caring role in a comfortable environment. The NEWCIS Wellbeing Officer is there to support you and offer information. They will be able to refer and signpost you to relevant support such as our respite service (Bridging the Gap), Advocacy, Citizens Advice Bureau and much more.

Am I Carer?

If you are caring for anyone, unpaid, you are a carer.

What are my rights as a carer?

The Care Act 2014 sets out carers legal rights to assessment and support.

Read the Social Services and Well-Being Act (Wales) 2014.

Am I entitled to any benefits/discounts for being a Carer?

Yes. Many carers fail to claim their correct benefit entitlement. It is worthwhile having a benefit check to ensure you are not missing out on valuable income.

Assessments for Parents of Children With Additional Needs

If you are caring for a disabled child your needs should be taken into account as part of the Children’s Assessment Framework. For those parent carers who meet the criteria for the Children’s Integrated Disability Service an additional carer needs assessment can also be completed.

What is a What Matters Conversation?

Following changes to Legislation in 2015, a Carers Needs Assessment became known as a What Matters Conversation. The Local Authority implements a proportional assessment to an individual, which explores needs in line with the Social Services and Well-Being Act (Wales) 2014. This conversation with a Well-being Officer entails a discussion about what matters to you at the time the conversation in order for the most useful and relevant information and signposting to be applied to your individual situation. The conversation can be as in-depth and as detailed as you wish.

What Is a One To One Visit?

A one to one visit offers carers an opportunity to discuss their caring role in a comfortable environment. The NEWCIS Wellbeing Officer is there to support you and offer information. They will be able to refer and signpost you to relevant support such as our respite service (Bridging the Gap), Advocacy, Citizens Advice Bureau and much more.

What is a Carers Need Assessment?

A carer assessment is not about judging the way you are caring for someone but about looking at what support you may need. Carer assessments apply to carers of any age and must include: whether the carer is able/willing to care, the outcomes the carer wishes for in day-to-day life, whether the carer works or wishes to participate in social activities, education, training or recreation.

Am I entitled to any benefits/discounts for being a Carer?

Yes. Many carers fail to claim their correct benefit entitlement. It is worthwhile having a benefit check to ensure you are not missing out on valuable income.

What is Carers Allowance and how can I claim it?

You could get Carers Allowance if you care for someone at least 35 hours a week and they get certain benefits. To claim Carers Allowance you must be aged 16 or over, caring for someone who is in receipt of Personal Independent Payment, Disability Living Allowance, Attendance Allowance, Constant Attendance Allowance or Armed Forces Independence Payment, caring for one person for at least 35 hours a week, not earning more than £116 per week (after taxes, care costs while you’re at work and 50% of what you pay into your pension), not in full-time education or studying for more than 21 hours a week.

What are my rights as a carer?

The Care Act 2014 sets out carers legal rights to assessment and support.

Read the Social Services and Well-Being Act (Wales) 2014.

What is Bridging The Gap Respite?

Bridging the Gap is designed to support carers; providing a flexible break to suit their needs. It can also be used to ‘try out’ care services as a stepping stone to having care within the home (dependent on social services assessment). Bridging the Gap can be used quickly if you have an urgent need of respite care. The scheme is run in Denbighshire, Flintshire and Wrexham.
Examples include attending a non medical appointment, moving house, attending a funeral, socialising and attending a NEWCIS event.

Respite For When I’m Ill / Need To Attend a Medical Appointment

The BCUHB and Carers Trust North Wales are working in partnership to provide short term respite for carers who have a short term health need enabling them to maintain their caring role. The service is available for any 12 weeks over a 12 month period, between 9am and 5pm Monday to Friday. For more information visit www.nwcrossroads.org.uk/our-services/short-term-respite-for-carers-with-a-health-need

Flu Vaccination

Every year flu clinics are held across the counties, as a carer you are entitled to free flu vaccinations, these can be either at your GP surgery during a flu clinic or in a some local pharmacies.

Wrexham Football Club

Wrexham Football Club at the Racecourse have worked hard to ensure all supporters are able to attend match day. Carers are admitted free of charge when showing proof of disability. Either a DLA entitlement letter or a PIP entitlement letter will need to be shown at the ticket office in advance to obtain your free carer ticket. Once you are registered on the system you will be able to purchase tickets online.

Voel Coaches

NEWCIS & Voel Coaches have been working together and are pleased to announce that all carers registered with NEWCIS will receive a 10% discount on all day trips (excludes holidays, concerts & shows).
Contact the NEWCIS Rhyl office on 01745 331181.

Leisure Services

Being able to take time to enjoy the leisure centres can be difficult and costly. There are schemes to help you as a carer maintain or improve your fitness at the leisure centres.
Denbighshire: You can join your local council sports centre for free and get up to 30% off exercise classes and lots more. Contact NEWCIS on 01745 331181.
Flintshire: Aura Wales facilitates the Aura Plus One Card for Flintshire County Council it allows a carer to accompany a person with disabilities to leisure activities free of charge. Go to www.aura.wales/aura-card/
Wrexham: Freedom Leisure offers carers half price leisure passes. To apply, contact NEWCIS on 01978 423114 for a supporting letter.

Hidden Disability Sunflower Lanyard

Not all people with hidden disabilities require assistance. But if you do, wearing the Hidden Disabilities Sunflower Lanyard discreetly indicates that you need additional support or just a little more time. For more information visit www.hiddendisabilitiesstore.com

Fire Safety Check

If you live in North Wales, the North Wales Fire Service can offer you a free smoke alarm and installation service. The home safety check will help to keep you safe from fire, takes about 20 minutes and will be conducted at your convenience by fully training fire and rescue service staff.
For more information visit www.nwales-fireservice.org.uk/keeping-you-safe/at-home/free-smoke-alarm/ or ring 0800 169 1234.

Days Out

Many attractions around the country offer a free or discounted carer ticket. Often visitors with disabilities are entitled to one free or discounted ticket for their accompanying carers – including the National Trust, Chester Zoo, Alton Towers, etc. You’ll need to present proof of disability of the person you care for – benefit entitlement letter (DLA, attendance allowance, PIP, etc), blue badge.

Before you visit an attraction visit their website or make contact and enquire about their carer admissions policy.

Council Tax

You could be eligible for a reduction in council tax providing you meet specific requirements. You may be entitled to pay less Council Tax if you live in a low-income household, you live alone, you are a student, you are mentally impaired (including severe learning disability, dementia, stroke), you are disabled or your property is empty. For more information visit www.gov.wales/council-tax-discounts-and-reduction

CEA Card

The CEA Card enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit a participating cinema. If you require an adjustment to visit a cinema because of disability, cinema staff should make reasonable adjustments.
For more information visit www.ceacard.co.uk

Social Activities

NEWCIS offers various social activities for carers which provide an enjoyable opportunity for carers to have a break from their caring role and meet others, helping to reduce isolation. Every year carers and the person they care for are invited to a Christmas party which is a great opportunity to come together and celebrate. We participate with national campaigns including Carers Week, whereby NEWCIS holds a series of social activities to not only identify the hard work of carers but to celebrate! All activities are advertised in the quarterly newsletter.

Drop Ins

We hold regular drop ins in each county. The drop ins are for carers to meet others, socialise and have a break from their caring role. No need to book, just come along for a cuppa and a chat!
Denbighshire: Every Friday 10am – 1pm @ NEWCIS, Rhyl.
Flintshire: Every Wednesday 10am – 1pm @ NEWCIS, Mold.
Wrexham: Every 1st and 3rd Monday of the month 11am – 1pm @ NEWCIS, Wrexham.

NEWCIS Training Courses

NEWCIS runs a training programme for carers registered with us in four key areas: practical skills, emotional support, leisure/hobby activities and employment support. Working with a range of organisations to deliver training courses to meet the needs and requests of carers. Previous topics have included moving and handling, first aid, employability, coping with loss, Lasting Power of Attorney, mindfulness, benefits and IT. To see what’s going on check out our newsletter!

NEWCIS Carer Groups

NEWCIS facilitates monthly support groups for carers across Denbighshire, Flintshire and Wrexham. These informal and friendly groups are a great way to meet other carers and a member of NEWCIS staff or volunteer over a cuppa in a relaxed environment. Find group details here: www.newcis.org.uk/carer-groups/

What to Expect at a Training Course

All courses are in a relaxed setting and are informal. We try and schedule courses to fit in with respite and childcare commitments where possible. Courses are at different venues and places must be booked in advance. Our courses provide carers with opportunities to try a new skill, improve their self-confidence, self-esteem and forge valuable friendships.
*Please note the training rooms in Mold are located on the first floor, which is accessible via a stair lift. If you are unable to use a stair lift please speak to us, as alternative venues can be arranged.

Information & Support

Many carers are struggling with a multitude of issues including access to information. NEWCIS can source and signpost you to the most useful, timely and relevant information and organisations. There is a duty officer available 9am – 5pm Monday – Thursday and 9am – 4:30pm Friday.

Telephone: 01352 752525
Email: enquiries@newcis.org.uk

What is a Lasting Power of Attorney?

A Lasting Power of Attorney (LPA) is a powerful legal document that safeguards a person’s wishes in the event that they are no longer able to make decisions for themselves. Working with Celtic Law Ltd, NEWCIS has developed a much-needed service for carers, that is not currently being offered anywhere in the UK. Offering Lasting Power of Attorney workshops (which includes information about the process and what an LPA entails) and in some cases access to financial support with the fees associated with a Lasting Power of Attorney. For more information contact NEWCIS on 01352 752525.

Support With GP’s

NEWCIS GP Facilitators work in Denbighshire and Flintshire with the local health board and GP practices to identify and support carers. Informing your GP and registering as a carer, ensures your surgery is aware of your additional responsibilities as a carer. As a result they will know how best to support you to maintain your personal wellbeing, this may include offering additional services such as more frequent health checks and an annual flu vaccination. NEWCIS meets regularly with GP practices to inform them of updates on carers rights and services in the community.

Support With Hospitals

NEWCIS works with the community hospitals in Flintshire and on some wards in Ysbyty Glan Clwyd to support carers around the discharge process and the caring role once the cared for returns home.

NEWCIS has regular information stands at Ysbyty Wrexham Maelor and Ysbyty Glan Clwyd Hospitals to identify and register carers to ensure they are receiving appropriate support.

NEWCIS News

NEWCIS produces a quarterly newsletter packed full of upcoming events, training and groups as well as latest news. Register today to receive your regular copy!

Holistic Therapies

Holistic therapies include massage (back, neck, shoulder, hand, etc), reflexology and Indian head massage provided by a trained holistic therapist. Holistic therapies can have a positive impact on carers, helping to reduce stress and relive aches and pains. Holistic therapies are available at various groups, events and by appointment.

Counselling

As a carer there may be times when you feel overwhelmed, speaking to someone can help relieve those feelings and also support you to develop ways to cope in the future. Counselling offers a safe and confidential environment to speak openly about things that worry you. Professional counselling services are available to carers through NEWCIS. This service is needs based and operates on a waiting list.

Continuing Healthcare Funding

Continuing NHS Healthcare (also known as CHC) is a package of care which is arranged and funded solely by the NHS for individuals who have been assessed as having a primary health need. NEWCIS has a specific member of staff who supports carers who care for someone who receive CHC funding in Flintshire. Contact us for more information.

Carers in Employment & Education

NEWCIS’ COPE (Carers Opportunity and Participation in Employment) Facilitator helps to assist carers with employment/or lifelong learning, volunteering opportunities and community-based activity.
They work with carers and communities on carer friendly initiatives that matter. This may include carer training, information and support to ensure the carer is best placed to explore interests and opportunities. For more information go to www.newcis.org.uk/cope/

Carer Wellbeing Project

Thanks to funding from The National Lottery Community Fund, NEWCIS is able to offer the ‘Well-Being Matters’ Project to carers living in Denbighshire, Flintshire and Wrexham. The project offers support, group activities, events, counselling, training, and short term carer breaks. The project has 2 dedicated Well Being Officers in each county to provide advice and support as well as signposting. The main focus of the project is to support carers to identify, plan and achieve personal goals to improve their well-being. We will be actively recruiting and training volunteers to help deliver and steer the project particularly with regards to providing a listening ear service, referring carers and supporting events. This project follows on from the Carer Well-Being project funded 2017-2020.

Social Activities

NEWCIS offers various social activities for carers which provide an enjoyable opportunity for carers to have a break from their caring role and meet others, helping to reduce isolation. Every year carers and the person they care for are invited to a Christmas party which is a great opportunity to come together and celebrate. We participate with national campaigns including Carers Week, whereby NEWCIS holds a series of social activities to not only identify the hard work of carers but to celebrate! All activities are advertised in the quarterly newsletter.

Drop Ins

We hold regular drop ins in each county. The drop ins are for carers to meet others, socialise and have a break from their caring role. No need to book, just come along for a cuppa and a chat!
Denbighshire: Every Friday 10am – 1pm @ NEWCIS, Rhyl.
Flintshire: Every Wednesday 10am – 1pm @ NEWCIS, Mold.
Wrexham: Every 1st and 3rd Monday of the month 11am – 1pm @ NEWCIS, Wrexham.

NEWCIS Training Courses

NEWCIS runs a training programme for carers registered with us in four key areas: practical skills, emotional support, leisure/hobby activities and employment support. Working with a range of organisations to deliver training courses to meet the needs and requests of carers. Previous topics have included moving and handling, first aid, employability, coping with loss, Lasting Power of Attorney, mindfulness, benefits and IT. To see what’s going on check out our newsletter!

NEWCIS Carer Groups

NEWCIS facilitates monthly support groups for carers across Denbighshire, Flintshire and Wrexham. These informal and friendly groups are a great way to meet other carers and a member of NEWCIS staff or volunteer over a cuppa in a relaxed environment. Find group details here: www.newcis.org.uk/carer-groups/

What is Bridging The Gap Respite?

Bridging the Gap is designed to support carers; providing a flexible break to suit their needs. It can also be used to ‘try out’ care services as a stepping stone to having care within the home (dependent on social services assessment). Bridging the Gap can be used quickly if you have an urgent need of respite care. The scheme is run in Denbighshire, Flintshire and Wrexham.
Examples include attending a non medical appointment, moving house, attending a funeral, socialising and attending a NEWCIS event.

What Is a One To One Visit?

A one to one visit offers carers an opportunity to discuss their caring role in a comfortable environment. The NEWCIS Wellbeing Officer is there to support you and offer information. They will be able to refer and signpost you to relevant support such as our respite service (Bridging the Gap), Advocacy, Citizens Advice Bureau and much more.

What is a Carers Need Assessment?

A carer assessment is not about judging the way you are caring for someone but about looking at what support you may need. Carer assessments apply to carers of any age and must include: whether the carer is able/willing to care, the outcomes the carer wishes for in day-to-day life, whether the carer works or wishes to participate in social activities, education, training or recreation.

What is Overnight Care?

Accessing overnight care via social services can be very challenging as the need for support has to be substantial and through the night. The provision of overnight care is based up on need and you would need to discuss this with your social worker. Should you wish to access this privately the local authority has an Approved Providers List, on this list are all the care homes and agencies the local authority approves to facilitate care either in your own home or at approved residential/nursing homes. For more information contact:
Denbighshire SPoA 0300 4561000
Flintshire SPoA 01352 803444
Wrexham Social Service 01978 292066

What is a Sitting Service?

If you are a Denbighshire resident the local authority offer a sitting service, this service offers carers up to 3 hours per week respite. To access this service you would need to have a what matters conversation with a carer needs assessor, the decision to gain a service is taken by a board (panel) of specialised workers to make a decision on if this can be authorised. The panel will also look at personal budgets to see if this is more suitable to your needs. Please contact SPoA Denbighshire on 0300 4561000.

What is Bridging The Gap Respite?

Bridging the Gap is designed to support carers; providing a flexible break to suit their needs. It can also be used to ‘try out’ care services as a stepping stone to having care within the home (dependent on social services assessment). Bridging the Gap can be used quickly if you have an urgent need of respite care. The scheme is run in Denbighshire, Flintshire and Wrexham.
Examples include attending a non medical appointment, moving house, attending a funeral, socialising and attending a NEWCIS event.

What is Respite?

Planned respite care or emergency temporary care can be provided to carers of a child or adult. Respite programs provide planned short-term and time-limited breaks for families and other unpaid carers. Respite also provides a positive experience for the person receiving care.

During your assessment you may identify that you need a break from caring from time to time. Taking a break from your caring role is important and enables you to look after your own health and wellbeing. Organising respite can be tricky, but there are different options available to you.

Respite For When I’m Ill / Need To Attend a Medical Appointment

The BCUHB and Carers Trust North Wales are working in partnership to provide short term respite for carers who have a short term health need enabling them to maintain their caring role. The service is available for any 12 weeks over a 12 month period, between 9am and 5pm Monday to Friday. For more information visit www.nwcrossroads.org.uk/our-services/short-term-respite-for-carers-with-a-health-need