PURPOSE OF ROLE: 

To represent NEWCIS and contribute to the development of the integrated model of community services, providing good Carer support within the Community Support Services locality teams and the Community Resource Teams.

Undertake holistic assessments of carers’ needs where a Carer is providing regular and substantial care to individuals who have health and social care needs.

To work with NEWCIS, statutory services, the voluntary sector, and partners in health and the third sector to identify opportunities to meet Carers identified needs.

Work jointly with Community Support Services practitioners to ensure there is a cohesive approach in supporting Carers and those they care for, support practitioners to develop their own knowledge and expertise in relation to support and services for Carers.

MAIN DUTIES AND RESPONSIBILITIES:

Ensure NEWCIS is represented by supporting development of the integrated model of community services, providing good Carer support within the Community Support Services locality teams and the Community Resource Teams.

Process referrals to the service which shall be from a variety of sources including the DCC, primary and secondary care including mental health teams, and self-referrals. All referrals will be processed through Denbighshire’s Single Point of Access.

Carry out a What Matters conversation with carers, identifying carers individual well-being outcomes and provide them with support to achieve their goals.

Inform carers of the NEWCIS training, counselling, group activities and volunteering opportunities for carers and past carers to enable them to receive peer support whilst developing their skills and confidence.

Draw up support plans if local authority assistance is required to achieve any of the outcomes identified, and consider innovative ways in which assistance can be provided with the use of support budgets, prevent the deterioration of the caring role

To attend and contribute to DCC Cluster Peer forum meetings, where applications for services are required.

You will be part of the Duty Rota as required answering calls that are received from carers.

Record assessments, applications for services, and reviews on NEWCIS Charity Log and Denbighshire County Council Paris system.

Where required, attend Complex Case meetings that involve supporting the carer.

Support practitioners to develop their own knowledge and expertise in relation to support and services for Carers. Where appropriate, work jointly with Community Support Services practitioners to ensure there is a cohesive approach in supporting Carers and those they care for.

Assist in carer Awareness training sessions for health and social care staff.

Provide effective links with Denbighshire’s Community Navigators and other professionals.

Ensure all monitoring requirements are adhered to, report and provide regular updates on progress to the NEWCIS Manager in accordance with NEWCIS reporting requirements.

To maintain confidentiality over personal information relating to individual users of NEWCIS.

To undertake any other duties as reasonably requested by the Manager of NEWCIS and participate in NEWCIS activities and events throughout the year.

You will be required to work to the QCF level 4 or above in social care or IAA and maintain the level of qualification necessary for the post.

COMMUNICATIONS:

Communication with carers is an essential part of the post to ensure good customer service is achieved, this includes updating the NEWCIS data base ensuring that relevant staff can access data in order to support the carer.

Work with the team leaders, and staff in the co-ordination and production of communications, including digital newsletters, posters, advice literature, press releases and publicity materials as required by the post when facilitating services for carers.

Work with the administration team to co-ordinate the ordering and supply of communications and PR materials, liaising with the Administration Manager.

GENERAL:

Teamwork is essential to the smooth running of the organisation and all members are required to play an active part. Staff duties include helping to maintain cover in the office, dealing with calls from carers and following all the policies and procedures of the organisation. Everyone has a responsibility to work co-operatively and in collaboration with all members to ensure that the organisation meets the requirements of the service level agreements it has entered into.

Due to the nature of the job and organisation, some evening and weekend work will be necessary for which time off in lieu can be taken.

LOCATION:

The roles will be based across a number of locations in Denbighshire , including the Mold office, as such a current UK driving licence and access to a vehicle or access to equivalent transport is required.

This job description sets out the main duties of the role as at the date it was drawn up. These may vary from time to time without changing the general character of the role or the level of responsibility entailed. It is expected, therefore, that the jobholder will undertake any other duties commensurate with the grading of the post as allocated through line management.

NEWCIS AS AN EMPLOYER:

NEWCIS is an equal opportunities employer.

FURTHER RESPONSIBILITIES:

To support the activity and ethos of the charity.

To stay up to date with developments and attend such training courses as agreed.

Such other duties as NEWCIS may require from time to time.

Flexibility to work in other locations on an occasional basis as required.

FLEXIBILITY STATEMENT:

In addition to the duties and responsibilities outlines, you must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

You will be subject to annual performance reviews which will incorporate a review of these duties and performance over the year.

CONFIDENTIALITY:

Ensure, in the course of employment, complete confidentiality is maintained in respect of the Charity, its dealings, transactions, affairs and all other information relating to clients, participants, associates, staff etc. To ensure that all information relating to the above is processed in accordance with the General Data Protection Regulations May 2018.

COMPETENCE:

You are responsible for limiting your actions to those which you feel competent to undertake.  If you have any doubts about your competence during the course of your duties you should immediately speak to your line manager.

RISK MANAGEMENT:

It is a standard element of the role and responsibility of all staff within the Charity to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

HEALTH AND SAFETY REQUIREMENTS:

All employees of the Charity have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.  Employees are required to co-operate with management to enable the Charity to meet its own legal duties and to report any hazardous situations or defective equipment.

PERSON SPECIFICATION