Our highly-trained and sensitive assessors carry out assessments on behalf of the local authority. These assessments provide an opportunity for a carer to discuss their own obligations and needs in privacy. The assessment is based upon a shared discussion between them and the assessor to identify what they may need to support them as a carer; maintain their health and wellbeing and balance caring with other aspects of their life. The assessment enables us to ensure the carer is fully informed of the support and services available to them. It also opens the door to them accessing services in their own right.
There are an estimated 30,000 carers providing unpaid support to family or friends across Flintshire and Denbighshire and this number increases each year.
These unpaid carers could be looking after a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.
Carers may be juggling paid work or school with their unpaid caring responsibilities at home, while also coping with the physical challenges involved, struggling to get access to information and dealing with red tape.
NEWCIS provides a lifeline to carers of all ages and backgrounds from its base in Mold in Flintshire where it offers a range of services tailored to meet individual need.
More than four in ten unpaid carers are male and our male carers groups aim to address some of the issues specific to men. The groups are proving increasingly popular with more than 250 attendances at our two male carers groups in the past year.
We work with young adult carers to help bridge the gap between children and adult care services. NEWCIS also enables them to access support that is specific to their needs through groups, training and activities.
Carers who are no longer caring continue to have the opportunity to attend a bereavement group. We believe this is crucial in helping to prevent feelings of isolation by giving carers the opportunity to spend time with NEWCIS staff and other carers. Lasting friendships have been formed through social events, all backed by structured support from our bereavement counsellor.
We work with a range of training agencies including the Expert Patient Programme, the British Red Cross and Premier Health Care to deliver training courses to meet the needs and requests of carers. Topics covered on our popular training days include employability; coping with loss; mindfulness; check your benefits and desktop publishing. Our courses are always well attended and provide carers with opportunities to try a new skill, improve their self-confidence and self-esteem and forge valuable friendships.
We provide a highly responsive service to carers who have a caring responsibility for a person with dementia or a complex long term or life-limiting condition. The aim is to improve the wellbeing of the carer and reduce emergency admissions by ensuring they have appropriate support and services in place. This is particularly important when palliative care at home is the choice of the cared for at the end of their life.
NEWCIS ensures carers and health professionals are kept up to date with local and national initiatives via a quarterly newsletter. The newsletter is distributed to almost 15,000 people and always generates lots of enquiries when it is sent out by post and electronically. We also produce a magazine ‘Time to Care,’ which is specific to Flintshire as well as information leaflets for carers.
NEWCIS support people like this much-valued 27 year old volunteer
“I first became involved with NEWCIS more than five years ago when my mother developed a tumour in her brain. Due to her illness and the difficult treatment she had to go through in an attempt to cure her condition, she lost a lot of her mobility and self-sufficiency. So her two oldest sons, myself and my younger brother tried our best to take care of her on our own with equipment that we were provided with by the health service.
“To add to our stress levels I was starting my first year at university and my brother was on a difficult college course. We also had to look after our younger brother who has Asperger’s Syndrome and requires a great deal of support.
“NEWCIS organised a counsellor to enable me to talk things through. They arranged for an emergency pendant for my mother to use if she was ever in need of help while we were at school, college and university. They also arranged for a cleaner to help keep the house clean when we couldn’t manage by ourselves.
“Perhaps the most basic thing they did for all three of us was simply be there for us to talk to. After a year of fighting, my mother lost her battle with the tumour and passed away. NEWCIS was there every step of the way as I took sole charge of my youngest brother as well as supporting my middle brother as best I could. Thanks in no small part to their support I was able to graduate with a degree in sociology with brothers there.”
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